Shipping Policy

ORDERS

  • Orders may take up to 3 days to process after payments have been cleared.

  • Customers are responsible for providing a safe and accurate shipping address to deliver, please double check your address in your order confirmation.

  • We will not give refunds for orders where the delivery service has determined there’s no safe location to leave package.

  • NiagaraFireCorals is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit.

  • NiagaraFireCorals has no control over delays of package during the shipping process.  You would need to contact the delivery service to help answer and track your order.  We will do our best to assist all customers with obtaining transit information of your order.

  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. 

  • Filing a claim does not guarantee the carrier to partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

SHIPPING/PICKUPS

  • Corals can be ordered online and pick up from our store free of charge.

  • Orders will be shipped to the address given at checkout.

  • NiagaraFireCorals DOES NOT ship to P.O. Box address.

  • Livestock WILL NOT be shipped to APO/FPO addresses.

  • NiagaraFireCorals WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.

  • NO REFUND on shipping cost for any reasons.

  • Shipping In Canada is $40 via Overnight express (some exceptions may apply).

  • Shipping only available in Canada.

SALES

  • All sales are final.

  • No exchange.

  • No guarantees on colour accuracy as colours may slightly vary from WYSIWYG items due to your light fixtures, settings, and tank environment.

  • No refund for any deaths that occurs during or after your acclimation process.

DOA POLICY

  • Photos of any DOAs must be sent to us via email within 2hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hr we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees.

  • No refunds will be given, only store credit.

  • We are not responsible for DOAs due to carrier delay.

  • No refunds of shipping charges will be issued.

  • If we are unable to replace your DOA with a comparable item we will work with you to reach a satisfactory outcome.

  • Please ASK any questions about our DOA policy before ordering.

 

*DOA = Dead On Arrival